Technical support

ArcGIS maintenance program  

Esri Malaysia’s ArcGIS maintenance program is a comprehensive software maintenance package designed to ensure you drive maximum value from your GIS investment.

The program aims to provide organisations with the following:

  • Operational consistency – putting all ArcGIS products onto the maintenance program means all users within an organisation are using the same and most up-to-date software version
  • Flexibility – the program allows users to easily transfer or upgrade to other ArcGIS product or licence types
  • Support – investing in the maintenance program ensures organisations will always have the appropriate level of software support needed by their users
  • Efficient planning – the maintenance program provides organisations with a clear timeline for software upgrades, thereby avoiding any interruption to their maintenance term

Furthermore, Esri Malaysia’s ArcGIS maintenance program gives users access to:

  • New software releases
  • ArcGIS online entitlements (for customers with ArcGIS for Desktop licences currently on maintenance)
  • The global Esri knowledge base
  • Esri Malaysia’s GIS Directions e-newsletter
  • Complimentary registration to the annual Esri International User Conference and Esri Malaysia User Conference (dependent on the quantity and type of licences)

To learn more about our ArcGIS maintenance program, please contact Esri Malaysia on +60 (3) 5022 0122.