Technical support

Premium support services   

Esri Malaysia’s premium support services program complements and extends our ArcGIS maintenance program, by providing you with prioritised incident management and personalised technical support.

The program has been specifically designed to meet the needs of organisations who are developing, implementing or supporting complex, mission-critical GIS applications.

With the premium support services program, you will benefit from the highest level of technical support that Esri Malaysia offers, including:

  • Dedicated hotline support (during local office hours)
  • Incident logging, 24 hours a day, seven days a week
  • Incident response within one hour (during local office hours)
  • A dedicated technical account manager
  • Daily incident reports and monthly support review
  • Higher incident priority
  • Personalised bug follow up
  • Premium access to the My Support portal
  • Priority access to beta programs
  • Prioritisation on support processing of bug fixes/hotfixes

To learn more about our premium support services, please contact Esri Malaysia on (03) 7629 5518.