Reimagining e-Government in the new normal

Smart cities are connected, innovative, resilient, and competitive. And at the core of their mission is a civic responsibility to improve the quality of life of citizens, simplify and enhance their access to social services, and much more.

Today, geospatial technology underpins the e-government programs of thousands of cities across the world. It helps civic leaders make data-driven decisions about complex urban problems and support planning for long-term improvements that benefit residents.

Join us at the Connected Cities 4.0 forum to explore how geospatial technology is driving the next generation of e-government services amidst the new normal.


Hear inspiring stories of how cities - locally and overseas - are using geospatial technology as part of their strategic e-Government plan.

Understand how geospatial technology can enable well-run cities by innovating key public services and government processes.

Discover how GIS technology can facilitate better collaboration and improve key processes such as tax and revenue management, property valuation assessment and more.

Learn about the latest geospatial trends and how they can drive digital transformation in cities.


28 October 2021 | 9:30am - 11:30am (GMT +8:00) | Online

  • 9:30am | Welcome address

    Speaker: Joanne Loh, Esri Malaysia

  • 9.35am | Penang GeoHub: State Geospatial Resources

    Discover how the state of Penang uses Geospatial Data to empower the region. Penang GeoHub has quickly become the gateway for geospatial data sharing in the state since its rollout in 2018. Learn how Penang GeoHub has been developed, shared, and used at the state government level and the issues and obstacles the region has overcome while utilising this technology.

    Speaker: Abdul Azhar Bin Ibrahim, Head of Geospatial Information Management Unit, PeGIS

  • 10.00am | Jakarta Satu: Geospatial Strategy in the Development of Smart Government

    Jakarta Satu is a Geospatial Information System (GIS) developed by the provincial government of Jakarta, Indonesia. Launched in 2018, Jakarta Satu is built on a base map of Jakarta and integrates maps and data from all government departments. This information can assist government planners with monitoring and making evidence-based decisions. Learn about the geospatial strategy in developing Jakarta Satu and why the interactive platform is considered the best practice for reimagining Jakarta. This session will demonstrate how cities can effectively use GIS technology for data mapping and citizen engagement and its impact in dealing with various challenges in the government environment.

    Speaker: Tenty Melvianti Legarias, Expert in System Information Management, Human Settlements, Spatial Planning and Land Authority, Department Jakarta Capital City

  • 10.25am | Using the GeoJB Portal as an Urban Observatory and Smart City Initiative

    An Urban Observatory is an interactive way of monitoring city mapping data for smart cities. The GeoJB Portal was developed by the Johor Bahru City Council to easily track government data such as land use, utilities, health and education services. Some of this data is public such as local planning, development approvals and access to parking and facilities in Johor Bahru. The GeoGB Portal works with the council's assessment and licensing systems to track tax collection and permit approvals. This set-up also allows Johor Bahru leaders and decision-makers to track the progress of developments, compliance, tree inventory and strata schemes. Smart urban governance has enabled these complex systems to work together, strengthening Johor Bahru's status as a resilient, cultural, sustainable and global city.

    Speaker: Gs. TPr Nurazhani Bujang, Chief Assistant Director, Geographic Information System Division, Johor Bahru City Council

  • 10.50am | Emerging Geospatial Trends in Local Government

    Geospatial technology has improved local government planning by enhancing essential record-keeping and data management and automating a wide variety of related workflows, including mapping.

    Many of these improvements have assisted departments to achieve their specific goals. As we enter a growth period for the use of geospatial data in cities, local governments globally are searching for approaches that leverage digitisation for decision making and governance.

    GIS is widely recognised as a powerful platform for local governments to manage, integrate, analyse, and visualise the large and complex data dealt with daily, making it essential for creating future cities.

    This session will highlight the emerging trends of geospatial usage in local government and explore the comprehensive science-based framework that will help our cities be smarter and sustainable in the future.

    Speaker: Md Afif Abu Bakar, Esri Malaysia 

  • 11.10am | Open Forum

    Speakers share how local governments are using GIS daily to create smart cities that are connected, innovative, resilient and competitive. Discuss the new approaches to GIS that are being explored as geospatial technology becomes the new normal.

    Moderator: Alvin Khaw

  • 11.25am | Wrap up

    Speaker: Zeon Low, Esri Malaysia 

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