Terms and conditions

1. Training fee: 
   
   1. Fee is inclusive of training materials and certificate of completion (issued upon 100% attendance) per participant.
   2. Official Purchase Order to be issued to 'Esri Malaysia Sdn Bhd'.

2. Course registration and confirmation:
   
   1. Official Purchase Order or duly completed registration form and payment MUST be received and accepted by Esri Malaysia at least 10 working days before the training starts.
   2. Invoice will be provided for payment purposes.
   3. Course confirmation will then be sent once the details are finalised.

3. Training venue:

Training will be conducted at the Esri Malaysia Training Centre using Esri software on PC Platform unless otherwise advised.

4. Class size:

No more than 10 participants per class.

5. Cancellation and postponement policy:
   
   1. Cancellation must be given in writing by the customer, which must be acknowledged by Esri Malaysia to be valid.

   2. Courses can be postponed a maximum of twice by the customer.
      A penalty of 25% of course fees will be levied each time a course is postponed subsequently.

6. Course cancellation:

Esri Malaysia reserves the right to cancel the course due to unforeseen circumstances. Esri Malaysia is not responsible for non-refundable travel arrangement and losses resulting from course scheduling change or cancellations at any time.

7. Others:
   
   1. Light refreshments will be provided during two (2) designated tea breaks.
   2. Strictly no observer(s) is (are) allowed.

Esri Malaysia reserves the right to modify terms and conditions at any time.